Frequently Asked Questions
Answers to frequently asked questions about our handcrafted bead jewellery, ordering process, shipping, and jewellery care.
1. What materials are used in Clad Beads Craft jewellery?
Our pieces are handcrafted using the materials and components specified on each individual product page. Please refer to the product details for the specific materials used in that piece.
2. Are Clad Beads Craft pieces handmade?
Yes. Our jewellery and accessories are handcrafted with attention to detail, so slight variations between pieces may naturally occur.
3. How should I care for my jewellery?
Keep your jewellery away from water, perfumes, lotions and prolonged moisture. Store it in a dry place when not in use, preferably in its pouch or a clean storage box.
4. Can I wear the jewellery while bathing or swimming?
We recommend removing your jewellery before bathing, swimming or other activities involving prolonged contact with water.
5. How do I know the size or dimensions of a product?
Product-specific dimensions and sizing information are provided on the relevant product page whenever available.
6. Are the colours exactly as shown in the photographs?
We make every effort to represent colours accurately. However, slight differences may occur depending on lighting, photography and individual screen settings.
7. How do I place an order?
Choose your desired piece, add it to your cart and proceed through checkout. Your order will be confirmed once payment has been successfully received.
8. What payment methods do you accept?
Available payment methods are shown during checkout and may vary depending on the current payment configuration.
9. Do you offer shipping across India?
We currently serve customers within India. Available shipping information and charges are shown during checkout.
10. How can I track my order?
Once your order has been physically shipped and tracking information is available, tracking details will be provided through the order experience.
11. How long will my order take to arrive?
Delivery time can vary depending on the destination and courier service. The applicable delivery information will be provided with your order where available.
12. Can I change or cancel my order after placing it?
Please contact us as soon as possible after placing your order. Once an order has entered preparation or fulfilment, changes or cancellation may no longer be possible.
13. What if my jewellery arrives damaged or there is a problem with my order?
Please contact us promptly with your order details and photographs of the issue so that we can review it and assist you.
14. Do you accept returns or exchanges?
Returns and exchanges are subject to our current return policy. Please review the Returns & Refunds information before placing an order.
15. How can I contact Clad Beads Craft?
You can contact us through the contact information provided on our website. We’re happy to help with questions about products, orders and other customer enquiries.